This article will guide you on what to do if you fail to upgrade firmware through Reolink NVRs.

Applies to: Reolink NVRs, and Reolink cameras connected to them.

Error 1: Reolink Firmware Update Failed/Timeout

Symptoms:

  1. The Reolink firmware upgrade stuck.
  2. The error message "Update failed" pops up.
  3. The progress bar does not move when upgrading.

Troubleshooting:

  1. Make sure to perform Reolink NVR update or camera update through a web browser or the Reolink Client. Learn how: 
    How to Upgrade Firmware via Web Browsers
    How to Upgrade Firmware via Reolink Client (New Client)
  2. Check if the device's current firmware is too old to be upgraded. If it is, please first upgrade your device to a transitional firmware (newer than the current firmware but older than the latest one released on the download center) before upgrading it to the latest one. If you don't have the transitional firmware, please reach out to the Reolink Support Team.
  3. If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.

Error 2: Reolink Failed to Recognize the File Format

Symptoms:

The error message "failed to recognize the file format" pops out during the Reolink NVR update or camera update.

 

Troubleshooting:

  1. Check the model of your device and its hardware version. Then go to Firmware Center to search for the correct firmware.
    If you are not sure, please share the system info page with the support team and we will help you with it. Please refer to How to Find System Information (Firmware Version) via Reolink Software.
    nvr info.pngcamera info on nvr.png
  2. Please check if the firmware you are using is a copy. The copy is as shown below:
    copy firmware
  3. If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.